Service Industry

All-In-One software for Service Industry Workforce Management with Time and Attendance, Employee Scheduling, Clocking and Absence Management capabilities.

Pharmaceutical Industry image

· Create Employee Rosters
· Manage Time and Attendance
· Reduce Manual Tasks and Administration

· Streamline Attendance Data to Payroll
· Ensure Regulatory Compliance
· Report in Real-Time

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Softworks helps the Service industry to manage its workforce and control labour costs while delivering a high level of service. We help organisations to optimise labour planning and scheduling, manage remote workers, introduce flexible working options, respond to legislation requirements, and manage planned and unplanned absences.

Designed to address the sector’s unique requirements, Softworks software for Service industry workforce management provides a completely automated workforce environment with proactive, event-driven and actionable alerts and full reporting facilities as standard.

Benefits of Workforce Management Systems

Track, record and manage employee Time and Attendance – remote and in-house.
Implement advanced Clocking Systems like a Face Recognition Terminal or Employee Self-Service App.
Create Rosters and schedule staff in-house or at client locations.
Manage and securely store all HR information.
Manage planned and unplanned Absences of any type.
Use Employee Self-Service App to clock in remotely, view rosters and more.
Allow staff to submit their expenses with ease.

Track employee Skills, Training and Certification.
Implement multi-level building Access Control.
Eliminate time theft and “buddy punching” with biometric or proximity clocking.
Eliminate errors associated with paper-based scheduling and timesheets.
Ensure compliance with employment legislation and Health and Safety regulation.
Integrate with all leading ERP, Payroll and Accounting Systems.
Reduce operating costs and increase productivity.

Screenshot of Softworks Workforce Management Software together with Softworks Self-Service App shown on mobile, and Facial Recognition Clocking Device next to it.

Areas We Help

1

Time and Attendance

Build a clear picture of employee time through detailed data and reports. Collect Time and Attendance data from sources like Smart Card Readers, Biometric Clocking Terminals, Employee Self-Service App and others.

2

Employee Scheduling

Create shift schedules across the entire organisation. Enable effective shift scheduling and management of staff across all job functions, departments, teams and multiple locations.

3

Absence Management

Automate the absence management process and reduce absenteeism in return. Stay on top of all employee absences like sick leave, force majeure, maternity or annual leave.

4

Employee Clocking Terminals

Biometric Face Recognition with fever detection
Fingerprint Recognition
Proximity clocking – HiD, RFiD, MIfare …
Employee Self-Service App

5

Employee Self-Service Portal and Mobile App

Easy-to-use Employee Self-Service solution that enables employees to check rosters, clock in and out, request holidays, manage personal information and much more. Available on mobile or desktop.

6

HR Management

A complete HR system for employee information tracking and management. Securely store and manage employee information. Alternatively, integrate with your existing HR system.

7

Skills Management

Complete management solution to track employee skills, training & qualifications. Detect training needs and manage employee learning requirements. Includes automated alerts when employee skills or training are due to expire.

8

Action Manager

A single screen that allows managers to act upon any outstanding tasks, such as holiday requests, missed clocking and overtime approval.

9

Legislative Compliance

Our easy-to-use legislative compliance feature helps you ensure compliance with country-specific employment legislation and H&S regulation.

Available Clocking Systems

Touchless Biometric Face Recognition with fever detection

Proximity Time Clocks

Desktop PC Clocking

Mobile Clocking for Android or iPhones

Biometric Fingerprint Terminal

What We Do – The Softworks Story…

From Time and Attendance Tracking to a complete Workforce Management Solution…

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“

What we have gained is better rostering, better control, comprehensive records, better reports and functionality to make changes or to test if proposed changes would work.
Bon Secours Health System

“

The automatic and to the minute Flexitime calculations and the automatic holiday calculations for employees have significantly reduced administration and manual tasks.
Jewelcast

“

The System allows us to operate at multiple sites with the data being transferred to a central server.
Newbrook Nursing Home

“

Softworks has had a tremendous impact on the organization’s ability to be more efficient with time tracking, reporting, legislative compliance around confidentiality and privacy, and have better business outcomes.
Aids Committee of Toronto

“

Team leaders appreciate the fact that they can now plan more easily and that it’s much simpler to manage holidays and flexitime for their teams.
Fusion Antibodies

“

Employees find Softworks very user-friendly, they like the fact it’s easy to navigate and it’s updated in real-time, being able to check their clock cards and track actual time worked and bank time in lieu.
Aran Biomedical

“

Overall we are very happy with Softworks as it provides a much quicker and more accurate way of controlling everything from clock-in to wages payout and storing personnel information.
Dortek

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