Frequently Asked Questions

We integrate with all leading Payroll, ERP and HR solutions including the following

Yes, our system can grow with you and support as many new employees as you wish.

Yes, even if your workforce is worldwide. Our system can support your organisation.

Our project team work hand in hand with you to do this.

Yes, our system can support enterprises with any number of employees. We currently work with a number of organisations that have thousands of employees including hospitals, retail chains, global manufacturers and public sector service providers.

Yes, we can give you full administration capabilities. Our system can also grant the ability to set various levels of permissions for its users.

Yes, we can manage rota across your entire organisation with different rotas based on job functions, skills, departments, teams and location.

Our system allows you to input any specific holidays you wish to include. This includes public holidays and also specific holidays exclusive to your company and geography.

Our system is capable of recording any expenses including travel, meal, mileage and project expenses.

Yes, we can also generate reports with all of the billable and non-billable expenses employees record.

Yes, our system records employee time, attendance, absences, flexible working, remote working, holidays and planned & unplanned leave.

An employee can request leave by either using the desktop version of Softworks or they can request leave via the Softworks employee self-service (ESS) app. Once the employee requests their leave, an alert will be sent to their manager to approve or disapprove.

Yes, all training is provided and we also offer a “Train the Trainer” process where we will train selected staff within your organisation to train other employees.

Our training can be based around the organisation’s needs.

Licence prices are on a per user basis which can be renewed annually.

Yes, our system can cover any worker regardless of their employee contract type.

Yes, users can log various different recordable absence types such as certified and uncertified sick leave, business absences, study leave, training leave, parental leave & more.

Our system can track expenses by users, teams and even projects.

Yes, we can track data and create reports based on specific needs for your organisation.

Our supported report formats are .xls, .xlsx (or later) and .csv

Our security is managed in compliance of the ISO27001 Certification.

Yes, we take Data protection laws very seriously.

Our data is archived in compliance with all EU data protection laws and GDPR.

Manager alerts are triggered when an employee requests leave, books a holiday and so on. The alerts go to the managers email inbox, which they can choose to approve or disapprove.

When an employee books their leave through the system. The manager can approve the leave from the emails Approve/Disapprove button in the bottom left of the email.

Once this leave is approved, the employee will receive a notification. The system’s additional modules will then be notified of the approval in all necessary capacities i.e. Rostering, Payroll, Leave balances etc. This information will be up to date within 60 seconds of the leave approval.

As part of our system, there is a main Action Manager Screen available to each manager. This screen displays all triggers that have occurred that contravene your business policies.

Our system has a rostering tool that will be configured to your specific needs in the rostering space. This includes setting up all of your shifts, detailing the break allowance, payroll coding etc. in the background.

We provide a tailored configuration pack at the outset. This will allow your organisation to upload as many years of historical data as you wish. This includes historical files in multiple formats and historical rosters to ensure fairness and continuity. When we are configuring the system to your specifications, we bring your system in line with your organisation as it exists today, and we will also ensure there is historical information as far back as you wish.

Softworks standard functionality ensures that multi varied time and attendance rules can be regarded for each individual employee. Behind each employee sits multiple policies relating to TILE calculations, parameters and restrictions.

Yes, we can track and implement your overtime rules. Furthermore, you can run overtime reports to evaluate the reasons for overtime e.g. busy period of the year, absenteeism etc.

All future dated requirements can be accommodated by Softworks Alerter system. Standard Softworks functionality ensures any information in the system that has a time sensitivity can be alerted to the correct people in the business as far ahead of time as they wish.

Yes, and your employees using the app can change the look and feel of their app by selecting the theme, language, date format, tile view and order of tiles that they like best!

Yes, we will provide all staff with access to a staff status panel. This panel can be tailored to show only the information you require.

Yes, the level of granulation in each task category is yours to choose as an organisation. You can also add additional layers to the categorisation now and in the future.

Yes, user profiles can be set to allow both managers and employees to input data. This can be locked down to any level/timeframe your organisation wishes.

Yes, you can set budgets and cost out rosters/schedules and compare them to forecasted revenue and payroll costs.

Yes, we can collect data from a variety of sources including magnetic stripe, proximity, biometric or smart card readers, smartphone, computerised timesheets and PC/web login/out facilities.

Yes – Softworks store and process all data provided by clients within the European Economic Area (EEA).

Yes, the Softworks app is available on IOS, Android and Windows.

Yes, once a user clocks in, if the GPS location of where they clocked in can be recorded.

Yes.

Our project managers, development team and trainers are all involved in the implementation of our solution.

We offer both solutions depending on your requirements.