Skip to main content

Workforce management refers to the system of processes involved in the daily organisation and operation of employees in a working environment. In any organisation that has multiple departments with multiple employees there is going to be a certain amount of difficulty and complexity in the management of these employees. Some of most common challenges in workforce management include: Scheduling and rosteringTime & Attendance Tracking, Managing Absences and employee self-service options.

Let’s take a further look at these workforce management challenges:

 1. Time & Attendance Tracking.

The main issues surrounding tracking employee time and attendance in any organisation typically result from the tracking being paper based, with employees manually signing in and out. Paper based time and attendance tracking is very open to innacuracies and dishonesty from employees.

 2. Scheduling and Rostering

Within any company there can be several different shift patterns requiring employees to be scheduled for different parts of the day. Staff levels can also be dependent on projected demand during busy or quiet periods. Paper based rostering is becoming increasingly inefficient in the modern workplace.

 3. Managing Absences

Planned and unplanned absences can both test a business. Unplanned absences can place unnceccesary strain on business due to the extra costs of covering the absence and the losses incurred while the absent employee is being replaced. Planned absences are simpler to deal with but will still present obstacles for a company.

 4. Employee self service

The increasing demand from employees for access to their time & attendance information and data is presenting a challenge for employers who still store this data in paper format. The requirement for transparency around employee data is difficult to comply with for employers who do not have this information stored digitally.

 5. Holiday Tracking

Chances are, employees are going to want to take annual leave during the summer months when the weather is fine. Demand for time off mid year is going to be very high. Unfortunatley it will not be possible to accomodate everyone’s holiday requests for the same time and it is often neccessary to stagger these requests to ensure that the company still functions fully.


To successfully compete in the modern business environment it is vital that companies implement a workforce management system to help them to manage and optimise employee output and performance. Workforce management solutions such as those provided by Softworks can assist companies to drive efficiency, reduce costs and ultimately improve business performance.

But don’t just take our word for it! Book a live Demo here and see for yourself!

Leave a Reply