24 Apr Get to know our Customers
Following on from ‘National Get to Know Your Customers Day’ that took place last week we examine how workforce management systems are employed across many different industries and companies.
Softworks customers span all industries from Healthcare to Hospitality, and from Manufacturing to Retail. Particular industries will have specific individual workforce management needs. For example, our customers in the Healthcare industry benefit greatly from our eRostering and Scheduling tools, as they can plan for anticipated staff needs.
Below we take a closer look at the various industries that softworks serve, the companies in these industires and the workforce management solutions that these companies avail of.
Healthcare organisations typically require rostering software that can manage schedules across their entire employee landscape; from nurses and medics to ancillary support staff. The Bon Secours Health System is one such of these Health Organisations. Bon Secours came to Softworks looking for an eRostering solution that would enable them to manage their complex rostering schedules and shift patterns. You can read more about their story here.
In order to effectively manage their workforce, manufacturing firms have the need to record, track and analyse employee time and attendance, planned and unplanned absences and manage HR processes. Aughnish Alumina, Europe’s largest alumina refinery approached Softworks to aid them in three key areas of Workforce Management: They needed full visibility of their workforce for key decision making, implementing a system that would integrate with their existing HR and Payroll systems and Automation of all manual processes. Find out here how Softworks provided them with an inclusive workforce management system.
For large retailers such as our Customer Clas Ohlson, full employee visibility across all stores is vital. Softworks provided Clas Ohlson with easily adaptable and flexible scheduling solutions. Softworks provided Clas Ohlson with an automated system to manage employee time and attendance as well as scheduling. Additionally, Softworks delivered custom reporting tools for each individual store. Read more about the benefits of workforce management in retail here.
In the Hospitality industry, a major challenge facing management is the ever adapting staff requirement. The Druids Glen Resort needed a workforce management system that could automate manual tasks such as tracking employee attendance and managing planned and unplanned absences. They also required accuracy in the collection and reporting of hours worked for compliance and legislation purposes. You can find out how Softworks helped them achieve this here.