Chime goes live with Softworks Workforce Management Solutions

Softworks is delighted to announce the completion of the rollout of Softworks Time & Attendance and HR Solutions for Chime, Ireland’s National Charity for Deafness and Hearing loss.

Chime’s resource centres are located in 10 centres across Ireland and they provide additional outreach services outside of these centres. Prior to implementing Softworks Chime were using a manual paper-based timesheet system. Reporting on time in lieu and annual leave by department and location and answering employee enquiries was complex and time consuming.

Chime wanted to automate their systems to reduce time spent on this process, eliminate unnecessary paper, improve speed of response and reduce errors. Chime also wanted to be able to identify trends or areas for improvement, to help with business decision making and to ensure clarity and transparency across the organisation.

Chime chose the following modules from the Softworks suite softworks.com

• Electronic Timesheets
• Absence and Holiday tracking
• HR
• Employee Self-Service and Mobile App
• Alerts and Reporting
• Training and Skills Tracking.

According to Maura O’Leary, Human Resources Manager, Chime

We were very paper heavy and implementing Softworks has cut that down significantly. Prior to Softworks we were constantly chasing staff to do manual timesheets, have them signed and sent to HR for filing. Staff would email an annual leave request sheet to their manager and this would also need to be sent to HR. Managers would need to keep track of where staff were, etc. Softworks has completely eliminated this admin work. Managers simply have more time to actually do real work rather than chase staff for admin.

Managers and staff alike love it. They find it very easy to use. Staff have also noted that it just makes their life easier and there seem to be less issues between staff and managers about time accrued.

Reporting has become much easier for me. As the only HR person for approximately 100 staff based in 10 offices this has reduced errors and time for me when compiling stats.

For us the most significant feature of Softworks is the ability to access it wherever you’re working. Our managers are generally out and about so the ability to approve absences and look at team calendars from their mobile is a huge asset.

Andrew Ferguson, Chief Executive Officer at Softworks explains:

We’re very happy that Chime selected us as their Workforce Management Solution Provider, Softworks goal has always been to help companies organise the working day in a way that makes them more productive, our Project Team worked hard to make sure the solutions provided addressed Chime’s business and HR requirements and we’re delighted to receive such positive feedback from managers and staff in Chime. We wish all at Chime well with the important and invaluable work they do.