Bracknell, Berkshire, United Kingdom
Software Implementation Manager
This is a junior position and an exciting opportunity for an ambitious and technical individual to gain valuable project & technical experience within the Workforce Management industry.
The Software Implementation Manager is results focused and has experience working with customers. Our Project Delivery Team manages and co-ordinates a well thought out delivery process which adheres to a variation of experience managing parallel project implementations. The Software Implementation Manager will work closely with clients taking a balanced and measured view of implementing projects and aligning customer requirements from both the customer and a Softworks point of view.
In addition the candidate should be commercially aware, suitably technical and have the ability to deliver projects from end to end, from gathering the clients requirements to implementing these requirements onsite and guiding the customer through each step of this process up to and including go live. A key aspect of this role is the ability to manage the customer so as to avoid projects running into customer delays.
The Software Implementation Manager is comfortable working with customers, steering and guiding them through the process of Workforce Management (T&A) projects and will typically be responsible for:
- Understanding the required T&A solution & working with clients to define requirements
- Technically implementing the T&A solution
- Co-ordinate with client technical staff to deliver
- Building and implementing the client configuration
- Guiding / managing the customer from scope to UAT to rollout
- Liaising with our Development Team on customisations
The Software Implementation Manager liaises with the client and draws on the support of the Softworks internal team (Development, Engineering, Training, etc.) and is well versed in delivering client specific and out of the box T&A requirements, although some customisation may be required. Ideally someone who has proven experience installing T&A software onsite.
The Software Implementation Manager will, from time to time, be required to provide support to our Sales team during the formulation of the T&A software solution, utilising standard product mixed with custom elements; always taking an optimal approach during implementation to ensure a quick and successful go live always focused on delivering on time and to budget.
This role would be ideal for someone who has experience in T&A technical projects, can work on their own, with a technical qualification and/or background and experience installing T&A software onsite with clients. This role will require regular travel in the UK and may require some occasional international travel.
Qualifications
- A recognised technical 3rd level qualification preferred
- Experience with Windows operating systems including servers
- Experience with Java, Oracle, MySQL, SQL
- Experience in managing technical projects and configuring customer software onsite
- T&A software and Access Control experience is a distinct advantage
- Experience in using MS Project
- Experience of working in a very fast paced environment
Skills
- Proven track record in successful delivery of multiple technical projects
- Proven track record in problem solving
- Organisational skills
- Excellent time management skills
- Ability to work under pressure and in a challenging environment
- Technically strong when dealing with product configurations
- Experience in installing software, preferably T&A
- Excellent knowledge of database concepts
- Full clean driver’s license
In summary, the candidate should be highly technical, have strong project skills, be personable, professional, analytical, and will be good in a formal presentation situation.
Job-Type: Permanent Full Time
Salary: Competitive salary subject to experience
To apply please send your CV and a cover letter to HR@softworks.com.