Software Implementation Manager

Northern Territory, United Kingdom

This is a junior position and an exciting opportunity for an ambitious and technical individual to gain valuable project & technical experience within the Workforce Management industry.

The Software Implementation Manager is results focused and has experience working with clients. Our Project Delivery Team co-ordinates the successful delivery of multiple parallel projects using a well thought out delivery process. The Software Implementation Manager will work closely with clients taking a balanced and measured view of implementing projects and aligning client requirements from both the client and a Softworks point of view.

In addition the candidate should have previous industry experience, be commercially aware, suitably technical and have the ability to deliver projects from end to end. This will include gathering the client’s requirements, implementing these requirements onsite and guiding the client through each step of the process up to and including go live. A key aspect of this role is the ability to manage client expectations so as to avoid projects running into client delays.

The Software Implementation Manager is comfortable working with clients, steering and guiding them through the process of Workforce Management (T&A) projects and will typically be responsible for:

  • Understanding the required T&A solution & working with clients to define requirements
  • Documenting the client requirements and the solution deliverables
  • Technically implementing the T&A solution
  • Co-ordinate with the client’s technical staff to deliver
  • Building and implementing the client configuration
  • Guiding / managing the client from scope to UAT to rollout
  • Liaising with our Development Team on customisations

The Software Implementation Manager liaises with the client and draws on the support of the Softworks internal team (Project Support, Development, Engineering, Training, etc.) and is well versed in delivering client specific and out of the box T&A requirements, although some customisation may be required. Ideally someone who has proven experience installing T&A software onsite.

The Software Implementation Manager will, from time to time, be required to provide support to our Sales Team during the formulation of the T&A software solution, utilising standard product mixed with custom elements; always taking an optimal approach during implementation to ensure a quick and successful go live whilst focussing on delivering on time and to budget.

This role would be ideal for someone who has experience in T&A technical projects and can work both on their own and as part of a team. This role will require regular travel in the UK and may require some occasional international travel.

Qualifications

Required:

  • Experience in managing software projects and configuring client software
  • T&A software and Access Control experience is a distinct advantage
  • Experience of working in a very fast paced environment

Desirable:

  • A recognised technical 3rd level qualification
  • Experience with Windows operating systems including servers
  • Experience with MS SQL
  • Experience in using MS Project
  • Experience in Healthcare eRostering

Skills

  • Proven track record in successful delivery of multiple technical projects
  • Proven track record in problem solving
  • Organisational skills
  • Excellent communication and time management skills
  • Ability to work under pressure and in a challenging environment
  • Technically strong when dealing with product configurations
  • Experience with software, preferably T&A
  • Excellent knowledge of database concepts
  • Full clean driver’s license

In summary, the candidate should be an excellent communicator, be highly technical, have strong project skills, be personable, professional, analytical, and will be good in a formal presentation situation.

Job-Type: Permanent Full Time
Salary: Competitive package subject to experience

To apply please send your CV and a cover letter to sbaylis@softworks.com.