Senior Software Implementation Manager

Maidenhead, United Kingdom

Senior Software Implementation Manager

This is an exciting opportunity for an ambitious and technical individual who is very experienced in workforce management software implementation. Ideally the successful candidate will have significant experience working with Rostering solutions and within the healthcare sector.

The Software Implementation Manager is results focused and has extensive experience working with clients. Our Project Delivery Team co-ordinates the successful delivery of multiple parallel projects using a well thought out delivery process. The Software Implementation Manager will work closely with clients taking a balanced and measured view of implementing projects and aligning client requirements from both the client and a Softworks point of view.

This will include gathering the client’s requirements, implementing these requirements onsite and guiding the client through each step of the process up to and including go live.

The Software Implementation Manager is comfortable working with clients, steering and guiding them through the process of Workforce Management (T&A and eRostering)) projects and will typically be responsible for:

  • Understanding the required solution & working with clients to define requirements
  • Documenting the client requirements and the solution deliverables
  • Technically implementing the solution for the client
  • Co-ordinate with the client’s technical staff to deliver
  • Building and implementing the client configuration
  • Guiding/managing the client from scope to UAT to rollout
  • Liaising with our Development Team on customisations

The Software Implementation Manager works directly with the client and draws on the support of the Softworks internal team (Project Support, Development, Engineering, Training, etc.) and is well versed in delivering client specific and out of the box T&A/Rostering requirements, although some customisation may be required. Ideally someone who has proven experience installing T&A and Rostering software onsite for large healthcare organisations.

The Software Implementation Manager will, from time to time, be required to provide support to our Sales Team during the formulation of the software solution, utilising standard product mixed with custom elements; always taking an optimal approach during implementation to ensure a quick and successful go live whilst focussing on delivering on time and to budget.

This role would be ideal for someone who has experience in T&A/eRostering technical projects and can work both on their own and as part of a team. This role will require regular travel in the UK and may require some occasional international travel.

Qualifications

Required:

  • A recognised technical 3rd level qualification preferred
  • Experience in managing technical projects and configuring client software onsite
  • T&A software and Rostering experience
  • Proven experience within the healthcare sector
  • Experience of working in a very fast paced and demanding environment

Desirable:

  • Experience with Windows operating systems including servers
  • Experience with Java, Oracle, MySQL, SQL
  • Experience in using MS Project

Skills

  • Parallel delivery of multiple technical projects
  • Excellent problem solving
  • Organisational skills
  • Excellent communication and time management skills
  • Ability to work under pressure and in a challenging environment
  • Technically strong when dealing with product configurations
  • Experience with T&A and Rostering software, preferably within the healthcare sector
  • Excellent knowledge of database concepts
  • Full clean driver’s license

In summary, the candidate should be an excellent communicator, be highly technical, have strong project skills, be personable, professional, analytical, and will be good in a formal presentation situation.

Job-Type: Permanent Full Time
Salary: Competitive salary subject to experience

To apply please send your CV and a cover letter to nohara@softworks.com or sbaylis@softworks.com.