After a competitive tender process, the cloud-based version of Softworks Workforce Management Solution was selected as the suitable solution with the following modules:
Project rollout
Each of the 8 regional service delivery companies is a stand-alone legal entity but operates identically in terms of policies and procedures. A Project Manager was appointed on behalf of the 8 companies, and he worked closely with the Softworks Project Manager to capture business rules and requirements for the system.
The approach was to create a fully functioning system for 1 of the regional offices which could then be copied and rolled out to 7 remaining offices.
Once the system was configured to an advanced level, the company brought together regional managers and administrators for a series of online training workshops led by the Softworks training team. The sessions were also recorded for future use.
“As we were going through the training sessions we were able to resolve anything that wasn’t working 100% for us which was really helpful.”
“There was real enthusiasm from the Managers because they could see the benefits of the system straight away.”
Simplified employee administration
Each regional service delivery company has multiple locations with a mix of office-based and remote workers and full and part-time employees.
Before Softworks was rolled out, the organisation used shared spreadsheets to manage processes like time in lieu and annual leave. Managers had to spend time following up with employees to ensure time in lieu was up to date or that they had submitted their timesheets. Now working time, leave requests, approvals and balances are managed in the Softworks system; this is no longer necessary.
“Previously managers would have had to chase staff to ensure that sheets were submitted or that their time in lieu was up to date. Softworks has streamlined everything for us into one place. It makes managers’ and administrators’ jobs easier.”
Flexible HR reporting
The Softworks system has a suite of reports which can be configured to suit an individual organisation’s requirements making HR reporting a less time-consuming task.
“I think the reporting functionality is excellent, it’s so flexible that we can pull whatever information we need. I regularly report on metrics such as the number of employees, pay scales, time in lieu hours, length of service etc. and I used to have to pull that information manually. I recently ran some reports, and it only took 30 minutes, straight away it was saving me time.”
Time in lieu made easier
Employees can earn time in lieu for additional hours worked. Previously this was recorded on spreadsheets which meant it wasn’t always possible for employees to get an immediate overview of how many hours they had banked. This information will now be easily available in the Softworks system.
“Employees can build up time in lieu for over hours worked. One of the biggest benefits employees will see is the ease with which they can see and use their time in lieu.”
Future plans
Flexible employee self-service
The CIS plans to roll out Softworks Employee Self-Service App to allow employees to request annual leave and view leave and flexitime balances on their smartphone or PC.
“Some employees have company phones, and they will have employee self-service on their mobiles. Others will use it on their PCs with the option to download it to their mobile devices if they wish.”
Improved accuracy
Management is also looking forward to the enhanced accuracy a single system for HR will bring to the organisation.
“The fewer interventions you have the more consistent the information is. If the information has to be put into three separate places there is a chance an error could occur whereas if it’s put into one place and reported on in that same place, there’s no room for error. We’re expecting benefits because of this.”
