All-In-One software for Retail Workforce Management with Time and Attendance, Employee Scheduling, Clocking and Absence Management capabilities.
Retail Workforce Management Software
- · Optimise Employee Scheduling
- · Improve Productivity
- · Control Cost
- · Increase Employee Engagement
- · Improve Business Decision Making
- · Report in Real-Time
Companies in the retail sector are facing increased competition, labour costs and unpredictable customer demand. At the same time, they are expected to deliver superior customer service and keep costs tight. To help with the above obstacles, Softworks has developed software for Retail Workforce Management.
Our Time and Attendance, Employee Scheduling, HR and Skills Management Software give retailers the tools to overcome the challenges of today’s retail market. Combined with hardware clocking systems, our software creates a complete All-In-One solution for Retail Workforce Management.
Benefits of Workforce Management Systems
- Track, record and manage employee Time and Attendance across all store locations.
- Use advanced Clocking Systems like a Fingerprint recognition terminal or Employee Self-Service App.
- Create Rosters with ease.
- Manage Employee Information by using the HR module.
- Quickly find shift cover in case of an Absence e.g. someone calls in sick.
- Use Employee Self-Service App – Available on Desktop and Mobile.
- Track and manage staff expenses.
- Make sure employee Skills, Training and certification are up to date.
- Implement store or building Access Control.
- Eliminate time theft and “buddy punching” with biometric clocking.
- Eliminate paper-based scheduling and timesheet errors. Increase Payroll accuracy.
- Ensure compliance with employment legislation and Health and Safety regulation.
- Integrate with all leading ERP and Payroll Systems.
- Reduce operating costs and increase revenue.
Areas We Help
Retail Clocking Systems
Leading Retailers use Softworks Solutions
Home Store + More are delighted with their Softworks system….
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Take the first step towards a complete workforce management solution. Talk to us today!
Softworks understands that retail is a highly dynamic business sector. We’ve applied our years of retail expertise to develop a Workforce Management system that’s flexible and responsive, designed to tackle the HR issues that affect productivity and staff satisfaction. Our Retail Workforce Management Software offers real-time visibility into your staffing needs, ensuring you hit targets while optimising the customer service that drives your reputation and facilitates repeat custom upon which all retail businesses are so reliant.
Softworks is Trusted Around the World
Our business management solutions have been helping transform retail businesses for over 35 years. We build efficient, flexible workplaces that put employee well-being at the forefront of a successful framework, with guaranteed regulatory compliance, better staff retention, and vastly increased productivity. We deliver the strategic insights your managers need to make informed scheduling decisions that make a positive difference that customers notice and staff members appreciate.
Workforce Management Software for Retail Management
Softworks has been a trusted partner for more than 35 years, enabling retail organisations worldwide to streamline their processes, increase productivity, and reduce costs through superior management, scheduling/rostering, and optimal workforce utilisation.
We offer flexible, intuitive solutions that cover:
- Time & Attendance
- Scheduling/eRostering
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- Flexible & Remote Working
- HR
- Project Tracking
Our solutions allow organisations to drive efficiencies, ensure workplace compliance, reduce errors, and improve reporting—all while promoting a safe and positive working environment for all employees.
We’re deeply committed to helping your retail business gain a competitive advantage, today and in the future.
Retail-Specific Workforce Management Software
Our Retail Workforce Management software automates your organisation’s work rules and pay policies and eliminates the time-consuming manual tasks that are critical to your organisation’s success. We’ve designed our workforce management platform in alignment with the ever-changing nature of the retail sector, delivering flexible and creative solutions that accommodate fluctuating customer demand and manage unplanned absences. We take the administrative burden out of Labour Scheduling by delivering a suite of retail management solutions that improve staff satisfaction and retention, and increase profits.
Streamline Your Retail Operations with an All-in-One Solution
Many retailers still rely on spreadsheets, emails, and disjointed data to handle critical tasks such as scheduling, rostering, time tracking, and leave management.
However, this old-fashioned approach is time-consuming and inherently error-prone, causing costly overtime, compliance breaches, and a disengaged workforce.
We’ve designed our Retail Management software to automate employee scheduling and time tracking, which helps prioritise engagement and well-being across the workforce. Allow employees to manage their time and book leave through our Employee Self-Service app, and give managers live information on costs, overtime, and dynamic rostering.
Indeed, the challenges retail businesses face are multifaceted and urgent:
Forecasting Customer Demand
One of the most complex tasks in retail scheduling is predicting customer traffic and ensuring your workforce can satisfy fluctuating demand. Retailers run the continual risk of over- and understaffing, leading to unforeseen costs, lost sales, and a diminished customer experience. Our Demand Forecasting module provides a data-driven insight into your staffing needs.
Employee Scheduling and Labour Scheduling
Effective work schedules need to balance business requirements with employee satisfaction, making rostering one of the most challenging tasks in retail. Manually balancing employee needs against business demands is a headache only the Softworks efficiency-first labour scheduling approach can overcome. Make unfair shift conflicts a thing of the past with Softworks’ Labour scheduling software, taking the stress out of rostering and improving staff morale and retention.
Real-time Adjustment of Schedules
A lot can go wrong in the dynamic retail environment. There are the unexpected absences and sudden surges in customer demand, and with the wrong workforce allocation, staff can struggle to get stock onto shelves, help customers, and keep the store presentable and welcoming. Softworks’ Real-time schedule adjustments make it easier to maintain an optimal customer experience with operational agility that addresses the dynamic needs of the shop floor.
Satisfying Budget Requirements and Labour Optimisation
Excellent customer service comes at a cost, and when high-street retailers are already pushed to the limit, unexpected staffing costs can blow budgets in minutes. This is why we developed our Retail Workforce Management software for accurate Time and attendance tracking, optimised schedules, and to help minimise the high staff turnover associated with the retail sector. Our all-in-one solution streamlines your entire retail operation, helping optimise your workforce and satisfy your budget restrictions.
A Central Hub for Consolidating Workforce Information
Our Retail Workforce Management software provides a central hub that consolidates your critical workforce information, bringing together scattered data and transforming it into actionable insights. Move beyond manual tracking to gain unparalleled transparency and control, optimising every minute of employee time and ensuring you utilise the skills within your workforce to boost sales and improve customer satisfaction.
Our dynamic workforce solution enables you to:
Automate Workforce Administration
Transform inefficient manual processes into automated, digital operations that link directly to payroll.
Significantly reduce your company’s HR and administrative burden by replacing the following manual processes:
- Paper-based schedules
- Timesheets and spreadsheets
- Holiday/Paid time off
- Absence tracking
Redirect your management’s focus back to the shop floor, helping staff generate sales and meet their targets in a supportive environment more conducive to productivity.
Gain Full centralised Visibility and Multi-location Management
Calculate costs from live time and attendance data for complete, centralised budget visibility for individual stores, departments, teams, or individuals. This real-time data allows managers to react swiftly to workplace changes, making instant, informed decisions based on facts that help maintain operational consistency across the board. This is especially useful for Multi-location Management when overseeing an entire retail network.
Improve Productivity and Quality
Optimise your workforce by aligning your rosters precisely with customer and business demand. Improve productivity and customer service with our automated Labour Optimisation tools, ensuring a positive shopping experience that keeps customers returning and floor staff hitting their targets, contributing to a positive work environment that keeps employees motivated and focused.
Reduce Operating Costs
Softworks’ Labour Optimisation functionality ensures you’re always appropriately staffed, minimising unnecessary overtime and reliance on a temporary workforce. Benefit from significant financial savings by reducing time tracking and payroll errors and managing absences, automatically accounting for planned holidays and sales events. Measure the “who, when, where, and what” with our comprehensive workforce management platform and provide your managers with the tools they need to deploy efficient resource plans and schedules that meet the dynamic, fluctuating demands of the retail environment. Gain top-down management oversight of wages, overtime, shifts, and absence, and build a team fit to meet your business’s challenges while reducing your operating costs.
Key Features of Our Retail Employee Scheduling Software
Getting the right staff in the right place at the right time is one of the most enduring challenges for any retail business, so you’ll immediately recognise the benefits of Softworks’ Employee Scheduling software. Our broad suite of features meets the complex demands of retail businesses, positively impacting customer service, staff morale, and your bottom line. More than a simple shift allocation tool, our platform maximises efficiency, secures compliance and fosters a more positive working environment.
These are the key features that make our Retail Employee Scheduling Software the right choice for your business:
Automated Scheduling/eRostering Wizard & Labour Scheduling
Our intuitive scheduling wizard automatically builds optimised, fair, and rule-based schedules, taking multiple factors into account, including:
- Employee Availability and Preferences: Help address employee work-life balance for a happier, more productive, and more retentive workplace by building schedules around individual employee availability, preferred working hours, and stated limitations.
- Skill Sets and Constraints (Skill-Based Scheduling): Assign the most appropriate staff members to each shift, taking into account required skills, constraints, and certifications across multiple stores or departments. Essential for specialised roles, such as cashiers, inventory specialists, and customer service representatives.
- Fair Shift Distribution: Reflect fairness rules and reduce scheduler stress by distributing shifts across public holidays, weekends, and nights, building a more positive workplace for everyone.
- Legislative Compliance (Compliance Management): Align your schedules to comply with workforce laws and work time legislation (e.g., the European Working Time Directive, the FLSA). Minimise costly legal risks associated with regulatory infringement.
Demand Forecasting and Optimisation
Enjoy the reassurance of our intelligent scheduling tools, which seamlessly integrate with your historical sales data and commerce trends to accurately forecast customer demand.
Our software offers prime Labour Optimisation by:
- Aligning workforce with Customer Traffic: Our system predicts the ideal workforce resources to match anticipated customer demand. Ensure adequate staffing during peak hours, including lunchtime rushes, weekend sales, and holiday seasons. Additionally, minimise costly overstaffing during slower periods.
- Reduce Over- and Understaffing: Improve your workforce efficiency by always staffing appropriately, ensuring optimal return on your staffing investment.
Point-of-Sale (POS) Integration
Ensure the highest return on your Labour Costs with our Point-of-Sale (POS) Integration. Pull in real-time and historical transaction data to forecast your precise staffing needs based on sales volume and prior customer traffic patterns. This Demand Forecasting functionality is ideal for anyone scheduling for special events or predicted quiet periods.
Real-time Gap Management and Alerts
Retail’s dynamic nature often results in staffing gaps due to unplanned absences or sudden increases in demand.
Our intelligent platform provides:
- Real-Time Visibility: Identify staffing gaps across all stores, departments, or teams.
- Softworks Vacancy Alerter: Fill open shifts with instant notifications to available and qualified staff, ensuring staffing levels are never compromised and customer service remains consistent across multiple locations.
- Action Manager: Allow managers to complete their uncompleted tasks from a single platform, actioning holiday requests, paid time off, missed clockings, overtime approval, or return-to-work interviews with minimal admin.
Multi-Store and Multi-Department Capabilities (Multi-location Management)
Rostering is one of the biggest challenges for retailers with a network of stores, departments, and teams, which is why we’ve built our Retail scheduling management software to be scalable and flexible. Oversee scheduling across all units and locations to ensure full visibility into time and attendance and associated costs for each individual store.
Integrated Time & Attendance and Payroll (Time and Attendance Tracking)
Our system tracks employee time and attendance 24 hours a day, 7 days a week, eliminating errors and providing precise payroll data to guarantee everyone is paid correctly.
Softworks helps by:
- Capturing Pay Rules: Apply your business’s unique pay rules for basic, overtime, premium rates, and more.
- Integrating Payroll Rules: Time and Attendance data feeds directly into payroll, making sure that staff are paid correctly and on time. Payroll rules, such as deductions, adjustments, and taxes, are all applied via our WFM system.
- Managing Multiple Clocking Methods: Some employees might clock in biometrically, while others use proximity PIN terminals or applications to log their time. Whichever method you choose, the clocking system is fully integrated with payroll.
Skills Management Integration
Retail teams are typically built from a mix of staff with varying skills. Our software tracks staff training and individual certifications, ensuring that qualified staff members are scheduled for appropriate roles. This also helps managers address skills and training gaps with targeted training programmes that guarantee a highly competent workforce—crucial for smooth operations, staff development, and customer satisfaction.
Why Choose Softworks for Retail Workforce Management?
Softworks is recognised as a pioneering partner for a wide range of retail businesses around the globe. We’re proud to offer feature-rich and robust solutions that help our clients build a better business with a Retail Workforce Management suite backed by unparalleled expertise. We’re dedicated to client success that impacts your bottom line and operational efficiency, and improves your employees’ workplace experience.
Here’s why Softworks is the ideal choice for your retail workforce management needs:
Proven Expertise and Experience
Softworks has been helping organisations manage the working day in ways that make them more productive and profitable for over 35 years. Our innovative workforce solutions are designed with retailers’ specific requirements in mind, informed by feedback from our retail customers and industry experts, to be the most industry-specific workforce solutions on the market today. This extensive experience means we understand your challenges and tailor our solutions accordingly.
Tangible Cost Savings & Labour Optimisation
Transform inefficient manual processes into cost-saving workflows, primed to deliver the following automations:
- Reduced Overtime and Agency Staff: Align your workforce resources with demand and you’ll minimise the need for wasteful overtime or costly reliance on agency staff. One client reported a 28% reduction in agency staff costs through Softworks’ scheduling automation.
- Minimised Admin: Free your managers from tedious paperwork and get them onto the shop floor, where they can support their teams in hitting targets and providing outstanding service. Shave up to 20% off your organisation’s admin costs.
- Improved Payroll Accuracy: Everything’s automated, so there are significantly fewer costly payroll errors. One client stated a 90% drop in payroll queries.
Enhanced Employee Engagement and Retention (Employee Self-Service)
We know how valuable your employees are to your business’s success, so we believe in putting control into their hands.
Our Employee Self-Service app delivers enhanced engagement, motivation, and retention.
- Employee Self-Service (ESS) & Mobile App: Employees can take control of their work-life balance by viewing schedules, requesting leave, and checking flextime and leave balances, all in real time via the app. This helps control stress and burnout and increase job satisfaction.
- Fair scheduling: Automate openness and fairness rules into your scheduling process to guarantee equitable treatment of team members. This promotes a healthy workplace, reduces resentment, and improves employee relations and retention.
Robust Regulatory Compliance (Compliance Management)
When retail workplaces demand such high staff flexibility, it can be challenging to keep track of Health & Safety and work-time regulations.
Softworks guarantees regulatory compliance by:
- Automated Compliance Tracking: All relevant rules are directly embedded into the system, which flags potential violations, such as overtime limits, mandatory breaks, and visa expiry dates.
- Verifiable Audit Trails: Build comprehensive, auditable time-and-attendance datasets that effortlessly prove regulatory compliance, minimising the risk of legal penalties. Softworks is ISO 27001-certified, assuring the highest standard of data security and GDPR compliance.
AI-Powered Insights
Softworks is taking automation to the next level with AI-assisted workforce management, transforming cumbersome manual scheduling into next-generation data-driven rosters. Our AI-powered Absence Predictor uses historical shift patterns and absence trends to forecast likely no-shows, empowering managers to adjust schedules to minimise operational disturbances. This helps stabilise the workforce within the dynamic retail environment.
Configurability and Scalability (Multi-location Management)
Our software solutions are highly configurable, perfect for retail workflows and future growth. We’ve designed our software to adapt to individual business rules, creating a bespoke solution for retail businesses of all sizes. Multiple sites or departments? No problem. Softworks offers an agile, responsive platform that’s ready to address your business’s changing needs. Multi-location Management has never been more accessible and versatile.
Dedicated Support and Project Management
We assign an experienced Project Manager to every client, demonstrating our ongoing dedication to personalised client support. Our PM collaborates directly with your retail teams to build a workforce management solution that fulfills your specific business and recruitment needs, configuring the software to integrate with existing systems to guarantee a smooth transition from manual to automated employee management and long-term success.
Invest in Softworks’ Retail Workforce Management Suite
Softworks Retail Workforce Management Software offers a clear return on your investment. We empower your people to operate efficiently, with robust attention to regulatory compliance and significantly reduced costs. Our software helps build a positive working environment for your most valuable asset – your people. Explore how Softworks can improve your retail operations, bringing about lasting positive impacts on your organisation and employees.
Book a Demo with our expert team today and experience the transformative potential of our cutting-edge business solutions.
