Project / Support Coordinator – Canada

Greater Toronto Area

The Role

This is a junior position and an exciting opportunity for an ambitious and technical individual to gain valuable Project & Technical experience within the Workforce Management industry.

The Project / Support Coordinator has experience working with Clients, either via Support and/or Training. Our Project Delivery Team co-ordinates the successful delivery of multiple parallel Projects using a well thought out delivery process. The Project / Support Coordinator will work closely with Project Managers offering on-site and remote Client support during the Project life cycle. This may take on the form of supportive guidance on how to use the software, additional training and answering queries during the testing phase of the Project. In addition, it may mean helping the Project Managers to configure the Clients system, updating Project documentation and post go live support.

The candidate ideally would have previous industry experience, be suitably technical and have the ability to deliver a high level of Customer Service. This will include logging Client requirements and presenting back to the Project Manager, implementing configuration changes onsite and supporting the Client through various stages of the process up to and including go-live. A key aspect of this role is the ability to support the Client on-site and via webinars / emails.

The Project / Support Coordinator is comfortable working with Clients, steering and guiding them through the process of Workforce Management (Time and Attendance and Labour Scheduling) Projects and will typically be responsible for:

Duties and Responsibilities Include

  • On site / remote Client support on using the software
  • Documenting Client requirements and reporting back to Project Manager(s)
  • Assisting in implementing the Time & Attendance and Labour Scheduling solution
  • Co-ordinate with the Client’s Trainer / Project Manager
  • Building and implementing the Client configuration
  • Guiding Clients through UAT

The Project / Support Coordinator liaises with the client and draws on the support of the Softworks internal team (Project Support, Development, Engineering, Training, etc.) and is well versed in delivering a high level of Customer Service and Support.

The Project / Support Coordinator will, from time to time, be required to provide Support to our Sales Team during the formulation of the Time and Attendance software solution, utilising standard product mixed with custom elements.

This role would be ideal for someone who has experience in technical Projects, Support or Training and can work both on their own and as part of a team.

Location: Greater Toronto Area with the ability to work from home.
This role will require occasional travel, both within North America and to Head office in Ireland.

Qualifications

Required:

  • Experience in Software Projects and configuring Client software onsite and remotely
  • Software experience is a distinct advantage
  • Experience of working in a very fast paced environment
  • Full clean driver’s license
  • Valid Canadian Passport
  • Flexible working hours

Desirable:

  • Time and Attendance and Labour Scheduling Experience
  • Software Training Experience
  • Fluency in French

Skills

  • Proven track record in supporting Projects and Clients
  • Proven track record in Problem solving
  • Organisational skills
  • Excellent Communication and Time Management skills
  • Ability to work under pressure and in a challenging environment
  • Technically strong when dealing with Product Configurations
  • Experience with software, preferably Time & Attendance

In summary, the candidate should be an excellent Communicator, have strong Inter-Personal skills, be personable, Professional, Analytical, and Ambitious.

Package Details

  • Job-Type: Permanent Full Time
  • Salary: Competitive salary subject to experience

Applications

To apply please send your resume and a cover letter to –  lmclaren@softworks.com. At this time, only those selected for an interview will be contacted. Softworks is an equal opportunity employer.