This is a junior position and an exciting opportunity for an ambitious and technical individual to gain valuable project & technical experience within the Workforce Management industry.
The Junior Project / Project Support Role has experience working with clients, either via Support or Training. Our Project Delivery Team co-ordinates the successful delivery of multiple parallel projects using a well thought out delivery process. The Junior Project / Project Support Role will work closely with Project Managers offering on site and remote client support during the project life cycle. This may take on the form of supportive guidance on how to use the software, additional training and answering queries during the testing phase of the project. In addition it may mean configuring the clients system and updating project documentation.
The candidate, ideally would have previous industry experience, be suitably technical and have the ability to deliver a high level of customer service. This will include logging the client’s requirements and presenting back to the project manager, implementing configuration changes onsite and supporting the client through various stages of the process up to and including go live. A key aspect of this role is the ability to support the client on site and via webinars/emails.
The Junior Project / Project Support Role is comfortable working with clients, steering and guiding them through the process of Workforce Management (T&A) projects and will typically be responsible for:
The Junior Project / Project Support Role liaises with the client and draws on the support of the Softworks internal team (Project Support, Development, Engineering, Training, etc.) and is well versed in delivering a high level of customer service and support.
The Junior Project / Project Support Role will, from time to time, be required to provide support to our Sales Team during the formulation of the T&A software solution, utilising standard product mixed with custom elements.
This role would be ideal for someone who has experience in technical projects, support or training and can work both on their own and as part of a team. This role will require regular travel in Germany and will require some travel to the Irish head office, particularly for the initial training.
In summary, the candidate should be an excellent communicator, have strong inter personal skills, be personable, professional, analytical, ambitious.
Applications to be sent to – firstname.lastname@example.org. The successful candidate will have the opportunity to grow their skills and responsibilities with the company. Softworks is an equal opportunity employer.