Junior Project / Project Support Role – Germany

Fluent in German & English is essential

The Role

This is a junior position and an exciting opportunity for an ambitious and technical individual to gain valuable project & technical experience within the Workforce Management industry.

The Junior Project / Project Support Role has experience working with clients, either via Support or Training. Our Project Delivery Team co-ordinates the successful delivery of multiple parallel projects using a well thought out delivery process. The Junior Project / Project Support Role will work closely with Project Managers offering on site and remote client support during the project life cycle. This may take on the form of supportive guidance on how to use the software, additional training and answering queries during the testing phase of the project. In addition it may mean configuring the clients system and updating project documentation.

The candidate, ideally would have previous industry experience, be suitably technical and have the ability to deliver a high level of customer service. This will include logging the client’s requirements and presenting back to the project manager, implementing configuration changes onsite and supporting the client through various stages of the process up to and including go live. A key aspect of this role is the ability to support the client on site and via webinars/emails.

The Junior Project / Project Support Role is comfortable working with clients, steering and guiding them through the process of Workforce Management (T&A) projects and will typically be responsible for:

Duties and Responsibilities Include

  • On site client support on using the software
  • Documenting the client requirements and reporting back to Project Managers
  • Assisting in implementing the T&A solution
  • Be comfortable training or performing client changes as required
  • Guiding the client through UAT

The Junior Project / Project Support Role liaises with the client and draws on the support of the Softworks internal team (Project Support, Development, Engineering, Training, etc.) and is well versed in delivering a high level of customer service and support.

The Junior Project / Project Support Role will, from time to time, be required to provide support to our Sales Team during the formulation of the T&A software solution, utilising standard product mixed with custom elements.

This role would be ideal for someone who has experience in technical projects, support or training and can work both on their own and as part of a team. This role will require regular travel in Germany and will require some travel to the Irish head office, particularly for the initial training.

Qualifications

Required:

  • Experience in Software projects and configuring client software onsite
  • Workforce management software experience is a distinct advantage
  • Experience of working in a very fast paced environment

Desirable:

  • Software Training Experience

Skills

  • Proven track record in supporting projects and clients
  • Proven track record in problem solving
  • Organisational skills
  • Excellent communication and time management skills
  • Ability to work under pressure and in a challenging environment
  • Technically strong when dealing with product configurations
  • Experience with software, preferably T&A
  • Full clean driver’s license

In summary, the candidate should be an excellent communicator, have strong inter personal skills, be personable, professional, analytical, ambitious.

Package Details

  • Job-Type: Permanent Full Time
  • Salary: Competitive salary subject to experience

Applications

Applications to be sent to –  komahoney@softworks.com. The successful candidate will have the opportunity to grow their skills and responsibilities with the company. Softworks is an equal opportunity employer.