Project Manager/Support Specialist

Due to the continued success and expansion of the company, we are hiring Project Manager/Support Specialists. Remotely based, the candidate can ideally be based anywhere along the West Coast, USA as they will be working from home with some travel to new project meetings each month.

The Position

This is an exciting opportunity for an ambitious and commercially savvy individuals to grow a new implementation and support team!

The Softworks Project Manager/Support Specialist (PM/SS) is results focused and experienced in working across industry verticals. The PM group manages and co-ordinates a well thought out delivery process which adheres to a variation of experience managing parallel project implementations. The PM will take a balanced and measured view of implementing projects and aligning customer requirements within available project resources, both from the customer point of view and a Softworks point of view.

In addition and perhaps most importantly, the candidate should be commercially aware. Although not a sales role, having the ability to spot the opportunities for up-selling is a differentiator.

The PM is comfortable working with customers, steering and guiding them through the process of Workforce Management projects and will typically be responsible for:

  • understanding the required solution
  • technically implementing the solution
  • co-ordinate other technical staff to deliver

The PM is responsible to be the liaison between the client and Softworks internal team (development, engineering, training, etc.), well versed in delivering client specific and out of the box requirements across industry verticals and into medium to large enterprise customers.

The PM will be responsible for formulating the software solution utilising standard product mixed with custom elements, always taking an optimal approach during implementation to ensure a quick and successful go live always focused on delivering on time and to budget.

The role is customer facing and will require a portion of time supporting existing clients via phone support and site visits along with supporting the sales organization as we grow in this marketplace.The candidate will also be responsible for interviewing and growing the team as required.This role will require regular day travel and occasional overnight national and international travel.


The typical PM will have upwards of 5+ years’ industry experience and hold:

  • Bachelor’s Degree- Project Management qualifications
  • A proven track record in project delivery
  • Knowledgeable in Workforce Management (an advantage)
  • Full clean drivers’ license

As this will be a new North American team appointment, this position offers a considerable opportunity to the right candidate for career advancement and to be instrumental in building the North American PMO office. This role will suit someone with drive, ambition and a willingness to put in the hours and work to achieve results.

Reporting directly to the Head of Professional Services, the successful candidate will have the opportunity to operate within a flexible, dynamic environment and join an expanding organisation to take advantage of the opportunities this provides to achieve personal growth, career advancement and salary expectations. The candidates should have excellent PM Skills, be personal, professional, analytical and will be good in formal presentation when required by the sales organization.

Package Details

Salary: Commensurate with experience
Vacation: Annual entitlement 23.5 days plus service entitlement, an additional day’s vacation added after 1, 3 and 5 years full service
Home office setup (if required) and mileage reimbursement
Laptop and phone

For more information or to apply please contact:

Note: At this time we do not require assistance from recruitment agencies.

Professional Services goal is:“To create an amazing, memorable and positive experience, one the customer would like to repeat and tell their peers about”

Drive efficiency, increase productivity & save money!
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